John C. R. Carter
Training Solutions | Instructional Design | Online Courseware
Contact
Summary
Superlative communication skills. Full-cycle Information Architect. Mastery of instructional design, technology and methodology. Extensive reporting, database, and project management skills. Broad technical background and solid understanding of finance.
Applications
Textpad, Captivate, Adobe Premier, Avid, Adobe Encore, Eclipsys XA & 5.0, Intellidot, TeleResults, Cognos BI, PeopleSoft, RoboHelp, Flash, Avid XPress, Pathlore Learning Management Systems, IIS, Dreamweaver, Photoshop, Illustrator, Homesite, Visio, MS Office, MS Project
Work Experience
October 2008 – Present: New York Presbyterian Hospital
Clinical Instructor/Instructional Designer
Design and deliver classroom, electronic, and blended courseware to users of clinical systems, including Eclipsys XA, Eclipsys 5.0, Intellidot, and TeleResults, at largest and top-rated hospital group in the New York City area. Responsible for managing multiple documentation projects, performing needs analysis, copy, design, testing, delivery, editing, and electronic documentation for one-time and ongoing clinical initiatives which are documented in fully-integrated real time clinical software system. Work directly with corporate officers, doctors, nurses, training specialists, IT specialists, and assorted clinical professionals.
July 2007 – August 2008: Springboard Design
Design/Display Specialist
Involved in many phases of design and production for boutique design firm active in the trade show and corporate event business. Performed a wide range of functions including customer relations, photography, booth customization, design development, installation and customization of retail, press, and hospitality environments. Venues have included convention centers, yacht clubs, 4-star hotels, and press tents. Wide range of clients including major movie studios, international fashion companies, and luxury consumer brands.
August – December 2007: Visiting Nurse Service of New York
Contract Software Trainer
Worked with clinical specialists to deliver training to nurses and allied health professionals on proprietary software used by the nation's oldest and largest non-profit provider of home health care services. Courses focused on managed care reporting and remote database access via wireless-WAN-based distributed application.
September 2005 - Present: Flying Machine Design
Branding Consultant / Information Architect /Copywriter
Wide range of projects working solo and as consultant to top boutique branding/marketing/design house. Involved at many levels from writing copy and developing web architecture to assisting in branding and corporate identity projects for major national and international clients.
November 2004 - September 2005: Yoga Wonderland
Instructional Designer / Video Producer
Produced full cycle of instructional and promotional materials for use at Columbia University and New York City Department of Education. Worked closely with PhD. Physical Therapist to document Yoga-based therapy program for severely disabled children in South Bronx public school. Wrote, filmed, edited, mastered 35 minute DVD and produced associated CBT.
April 2002 - November 2004: Health Insurance Plan of New York
Senior Technical Trainer / Information Technologist
Designed, wrote, documented, and delivered full-cycle training program for reporting on 0.75-Terabyte health insurance Data Warehouse. Conducted full training for over 200 executives, users, and developers as they moved from legacy mainframe-based reporting to business intelligence tools from Cognos, Inc. Worked extensively with high-level business and systems personnel on data modeling, needs analysis, and implementation of Cognos Query, Impromptu, PowerPlay, and Visualizer. Wrote 300-plus pages of documentation on data structure and contents, reporting tools, and migration. Developed SCORM-compliant computer-based training in Flash and Dreamweaver for remote training via corporate intranet. During this project HIP ranked #1 on InformationWeek's 2002 list of the nation's 500 most innovative corporate users of information technology.
February 2002 - April 2002: Delta Corporate Services
Training Coordinator
Managed training staff, wrote curriculum, acted as second project lead on large billing system. Developed issues-tracking database application using VB 6.0 and Access 97.
September 2001 - October 2005: Computer Technology, Inc.
Director of Training
Consultant and in-house. Developed documentation and training solutions for a privately-held software company specializing in innovative data-bound controls. Established training department in New York and Akademgorodok, Russia.
October 1999 - August 2001: Thomson Financial Media
Financial Systems Analyst
Extensive reporting using VB, embedded SQL and Crystal Reports. Trained, supported, and interacted on a high level with both business and systems users. Planned and implemented IIS-based Enterprise-level reporting system, integrated with PeopleSoft G/L, for centralized advertising billing system. Generated reporting system for SEC compliance in corporate acquisition. Supported FoxPro database application for publication of Bond Redemption Notices. Developed new and modified existing stored procedures for generation and distribution of Municipal Bond Index to brokers, publications, and Chicago Board of Trade. Responsible for maintaining and upgrading business-critical applications in Visual Basic, Visual FoxPro, C, Fortran, and Java on Linux, Solaris, Windows NT/2000 platforms. Wrote user and technical documentation for variety of systems. Acted as Project Manager for replacement and web-enabling of legacy systems running billing and registration for $24 million Conferences division. Designed workflow for integration of newly acquired business units. Assumed database management, including daily backups, creation/deletion of users, and troubleshooting of publication billing system, and Municipal Bond Index system.
June 1998 - September 1999: New Horizons Computer Learning Center
Senior Instructor
Responsible for developing and presenting customized curricula to major corporate customers, including Standard and Poor's, Forbes, General Motors Investment Management Corporation and Time Warner. Taught the Microsoft Office Suite to the advanced levels, Visual Basic, VBA, Windows 98/NT, DOS, WordPerfect, Act, Outlook, Visio, PhotoShop, Quark Xpress, Illustrator, HTML, and others. Regularly called on rapidly to learn, prepare and teach new software products. Maintained a student satisfaction rating in excess of 9.6 on a scale of 10
Sept. 1991 - Feb. 1998: New York Association for New Americans
English Teacher
Taught English in the largest and most highly regarded resettlement agency in the country. Participated in complete reorganization of training department.
1995 - Present: Various New York Publishers
Freelance Writer
Wrote developmental English book for Amsco School Publications, music criticism for SonicNet, culture criticism for Glow magazine, and others.
Foreign Languages
Russian
Education
Trinity College, Hartford, CT
BA, History
New York University School of Continuing and Professional Studies
Unix Operating System, C Programming, Beginning Visual Basic, Advanced Visual Basic